Posts on the Topic Categorization

Evaluating the usage of Knowledge Articles is vital for effective knowledge management, utilizing metrics like article views and user feedback to optimize content relevance. Establishing thresholds for unused articles ensures continuous improvement and enhances user experience through structured, accessible information....

Dynamics 365 transforms knowledge management into an integrated, context-aware system with smart article suggestions, lifecycle controls, and multi-channel publishing. Its advanced features boost productivity and customer satisfaction but require careful setup and ongoing governance....

The article discusses the importance of knowledge repository solutions in modern business environments, highlighting their role in improving efficiency, collaboration, and decision-making. It outlines key features for effective repositories and provides steps and best practices for building and maintaining them...